Exchange and Returns policy
Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
If you would prefer another size,
you can request this when making your return. To do so, state on the delivery
note the item you wish to exchange and the new size .If this size is not available, we will refund you the amount for said garment. If you wish to exchange your item for another model or colour, you must return the item and place a new order.
Sorority.lk will accept exchanges and refunds of unworn and unwashed garments within 14 days of the purchase date. Price and all other tags must be attached to the article. Face masks cannot be exchanged or returned for health and safety reasons. For reasons of hygiene, exchanges and returns of lingerie, underwear, swimwear items and earrings will not be accepted. Items purchased with a Gift Voucher can only be exchanged, not refunded. To pay by credit or debit card you will need proof of identity. Exchanges and refunds will be made using the original method of payment..
Additional non-returnable items:
Underwear and Jewelries
To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted: (if applicable)
Defect items due to wear and tear .Any item not in its original condition, is damaged or missing parts for reasons not due to our error.Any item that is returned more than 30 days after delivery
To return your product, you should mail your product to: HSD Holdings , No 172 A, Tea Estate, Gamagoda , Kaluthara South , Kaluthara. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary. If you are shipping an item over Rs. 1500, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
The refund period may vary between 3 and 12 working days from reception of your return at our warehouses. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at . Email: Hello@sorority.lk
Only regular priced items may be refunded, unfortunately sale items cannot be refunded..
Defective Item or wrong Item
If you have received a defective item or the wrong item and decide to return it by domestic currier company, remember to enclose the receipt of the currier expenses to return the package to our offices. Once we have inspected the condition of the items, we will reimburse the cost of the returned items and the corresponding currier and return expenses. Please note that the currier expenses will be reimbursed after the items are reimbursed.